Explaining the downtime.
Whether you noticed or not, we recently experienced some downtime, and it’s only fair that we explain what happened.
What went offline?
- VirialMail
- Certain parts of VirialCDN
- VirialWeb
- A few other websites hosted by VirialXYZ
What caused the outage?
It started with the VirialMC server—sort of. While setting up VirialMC, we configured it to create hourly backups and store them on a VPS for safety. However, due to a configuration error, the backups were mistakenly uploaded to our web server instead of the VPS.
We host static pages for virial.xyz, like the homepage, on shared hosting (which we’ve mentioned before), and unfortunately, the misrouted backups violated our hosting provider's terms of service. This led to our account being suspended, and their legal and abuse teams reached out to us.
TL;DR: It was a human error in the backup configuration.
How will we fix this?
First, we need to resolve the issue with their legal team and regain access to our account. After that, we’ll remove the excessive backups created by the MC server.
How will we avoid future downtime?
- The parts of VirialCDN that went offline will be migrated to another VPS.
- VirialMail, while not critical at the moment, will be back online soon.
- VirialWeb will remain hosted on shared hosting with basic static pages.
Going forward, I’ll be extra careful when setting up configurations to avoid issues like this from happening again.
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Lastly, I want to extend a huge thank you to everyone who makes VirialXYZ possible. Without your support, we wouldn’t still be here after almost four years of near-constant uptime. Thank you! ❤️
If you would like to support us please buy some Virial Merchandise or subscribe to join the Goon Gang which you can also do on the VirialMerch website, it's 100% optional but 100% appreciated.
If you want to support but can't afford the full cost of joining the Goon Gang or would like to pay less, please contact WinglessWhistle on the Discord server linked below and I'll be happy to give you a discount!
Discord Server: discord.gg/wAjYDgGDXg
